At Aventus Ride, we believe that every passenger deserves to feel safe, respected, and informed when using non-emergency medical transportation (NEMT). Whether you're headed to a doctor's appointment, dialysis treatment, or a physical therapy session, you are entitled to certain rights—and we’re here to make sure those rights are protected.

In this post, we’ll walk you through your key rights as an NEMT passenger, so you can ride with confidence and peace of mind.

🚗 1. The Right to Safe and Comfortable Transportation

Your safety is our top priority. Every Aventus Ride vehicle is maintained regularly and complies with New York TLC and NEMT safety standards. Drivers are trained in passenger assistance, sensitivity, and defensive driving to ensure your trip is smooth and secure.

✅ You have the right to:

• A clean, safe, and fully functioning vehicle
• A licensed and trained driver
• Proper assistance entering and exiting the vehicle (especially for seniors or passengers with mobility challenges)

⏱️ 2. The Right to Timely Service

Your time matters. While traffic and scheduling variables can occur, you deserve a service that values punctuality and efficiency.

✅ You have the right to:

• Be picked up within a reasonable time window
• Advance notice if a delay occurs
• A ride that gets you to your appointment safely and on time

🗣️ 3. The Right to Respectful, Professional Treatment

Our drivers and staff are trained to treat every rider with dignity, regardless of age, race, disability, or medical condition.

✅ You have the right to:

• Be addressed respectfully at all times
• Be listened to if you have concerns
• Ride in a judgment-free, supportive environment

🛑 4. The Right to Say No

You are not required to ride if you feel unsafe, disrespected, or uncomfortable. If any issue arises, we encourage you to report it immediately so we can address it swiftly.

✅ You have the right to:

• Refuse service if the driver or vehicle is not up to standard
• Report incidents anonymously if preferred
• Expect prompt follow-up from our customer care team

📋 5. The Right to Clear Information

You should always know who your driver is, when your ride is scheduled, and how to contact support if needed. At Aventus Ride, we make this easy through SMS updates and direct support lines.

✅ You have the right to:

• Clear communication about your trip
• A simple way to schedule or reschedule rides
• Access to help if anything goes wrong

🧾 Know Your Rights—And Let Us Know If They’re Not Met

If you ever feel that your rights as a passenger aren’t being honored, we want to hear from you. Call us at (718) 218-4422 or email info@aventusride.com to report concerns or share feedback. Your comfort and trust are essential to everything we do.

🙌 At Aventus Ride, You’re Not Just a Passenger—You’re Family.

We’re committed to providing compassionate, reliable, and high-quality NEMT services across NYC, Long Island, Westchester, and New Jersey. Knowing your rights is the first step to making every ride a safe and respectful one.

📞 Need to Book a Ride or Have a Concern?

Call us at (718) 218-4422, email info@aventusride.com, or visit www.aventusride.com to schedule your next trip.